Spotlight: Creating Value Through Effortless Service: A Guide to Destressing Customer Interactions - Speakers
A webinar with BVA BDRC Asia on Customer Effort analysis
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About the speakers
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Lee Piers
Piers Lee has founded and managed several market research / consumer insight agencies in SE Asia. He has worked with some of the largest B2B and B2C brands in Asia advising them in branding & communications, market segmentation, product & market development, and customer relationship management. He has pioneered some of the BVA BDRC Group’s methodologies in consumer understanding and usability research.